Helpdesk - TECCARE +
Free incident logging
This facility opens all cases to ensure that key support staff and management are made aware that there is a problem and can monitor the follow up.
Telephonic Support
After the incident has been logged, the dedicated in-house consultant will endeavor to resolve product-related problems. An automated e-tag either by SMS or email will notify the customer of progress of the incident.
Remote Support (Internet Based)
With remote enablement it will be possible to resolve most problems within minutes of the incident being logged without having to travel to the customer site.
Customer Backup Verification
The customer can at any time send their backups to be verified.
Software Updates on CD
The customer will receive the latest software on CS once a year, but upgrades can be requested should the customer require updates more frequently. The installation of this software is however billable.
Support Hours
Support hours are from 08:30 to 17:00 weekdays only.
Important Notice
The TecCARE + program only covers the above mentioned aspects of the Tecfinity Software, It excludes support on any computer network, devices or server. All other services rendered by Tecfinity not mentioned above are billable at the current hourly rate.
